Terms & Conditions
Venus Escapes has specific Terms and Conditions of trading which comply to Australian tourism industry standards. We ask you to carefully read over these important business trading terms so there are no unpleasant surprises on arrival. We work to ensure you are well looked after before, during and after your stay-in return we ask that you are clear on the information listed here.
Venus Escapes is an adults only establishment and does not cater for children under 16 years of age. Unfortunately, if you arrive with children, you will be asked to leave and no refunds can be given.
We are 'hosted accommodation' (hotel-style accommodation)—we do not offer self-catering/cooking facilities.
Breakfast is not included in your tariff; however you can purchase breakfast via an a-la-carte menu which is to be filled in the night before and left at Reception during office hours (9.00am - 5.00pm). Breakfast charges will be added to your account at check out.
Check in time is from 2.00pm and check out is 11.00am. No refunds for early departures..
100% (all) of the total balance is required to secure your booking if it is made within 7 days of your stay (card surcharge)
50% (half) of the total balance is required to secure your booking if it is made beyond 7 days of your stay (card surcharge).The balance is payable at check out.
Cancellations made within 7 days of your booking date, will only be refunded if the room is re-booked for the total number of nights originally booked.
If your package includes a day spa voucher each, the voucher is not transferrable or refundable if you choose not to use the voucher.
RBA - PAYMENTS BY CARD SURCHARGES
Merchants incur costs when they accept a payment from a customer. Different payment methods can have very different costs. Cards that provide significant rewards to consumers are typically more expensive for merchants. For example, some merchants face fees of around 3 per cent on American Express transactions, while transactions on some types of premium MasterCard and Visa cards can cost many merchants more than 2 per cent. Surcharging provides merchants with the ability to pass the cost of accepting more expensive payment methods back to the customers who use those methods.
When merchants have the right to apply a surcharge to more expensive payment methods they are able to provide price signals that encourage consumers to use less expensive payment methods. By helping to hold down payment costs, the right to surcharge helps to hold down the price of goods and services charged to all consumers.
VENUS ESCAPES CARD SURCHARGES
Due to the rising costs of electricity, consumables and produce, Venus Escapes can no longer absorb the credit card charges imposed on us by the Bank. Unfortunately we now have to pass these charges onto "guests paying by card facilities". We encourage our guests to pay by CASH to avoid being charged the surcharges. Below are the card charges which will now apply:-
- Visa Credit, Debit and Prepaid - 1.81%
- Mastercard Credit, Debit and Prepaid - 2.0%
- Eftpos and Eftpos Prepaid - 0.79%