FREQUENTLY ASKED QUESTIONS
Do we get any extra’s if we book direct versus booking through a 3rd party like booking.com, expedia etc?
YES! Direct bookings via our website or by phone will receive FREE bottled water, wi-fi, chocolates and a welcome drink on arrival, 20% off all therapies, 10% discount if you pay cash and a late check out to 1.00pm (if available). Therapies must be booked prior to arrival. Booking through a 3rd party website we pay between 15 - 25% commission therefore we don't provide the extra's as we pay hefty commissions.
How far is Venus Bay from Melbourne CBD?
Depending on traffic on the M1 particularly if you are coming Friday after work it will take approximately 2 to 2 1/2 hours from Melbourne.
What time is check in?
Check in is anytime after 2.00pm. If you arrive earlier than 2.00pm we cannot guarantee that your room will be ready or we may be running errands. You can request an early check in but this will be dependant on whether we have guests in the night before or when they check out in the morning.
Will somebody be there when we arrive?
Provided that you arrive after 2.00pm, we will be here to greet you. We cannot guarantee we will be here prior to 2.00pm as we may be running errands for our Guesthouse.
What is the latest time we can check in?
10.00pm is the latest you can check in as we are mindful of not disturbing our guests who may already be asleep.
What time is check out?
Generally check out is 11.00am, however if you book direct you may be able to check out at 1.00pm provided no one has booked the room for the same day as your departure.
Do you accept card payments?
YES, we accept EFTPOS, Visa and Mastercard.
Are there charges for card payments?
Due to the rising costs of electricity, consumables and produce, Venus Escapes can no longer absorb the credit card charges imposed on us by the Bank. Unfortunately we now have to pass these charges onto "guests paying by card facilities". We encourage our guests to pay by CASH to avoid being charged the surcharges. Below are the card charges which will now apply:-
- Visa Credit, Debit and Prepaid - 1.81%
- Mastercard Credit, Debit and Prepaid - 2.0%
- Eftpos and Eftpos Prepaid - 0.79%
Do you accept cash?
YES, if you book direct with us and not a 3rd party website you will receive a 10% discount for cash.
How do I book for Accommodation?
The best value is to BOOK direct with us by:-
1. BOOK NOW button on our website. 2. My phoning Karen on 0356637099. 3. By email firstname.lastname@example.org with your dates and contact details.
How many guests to a room?
We have a maximum of 2 adults per room. All our beds are king (no splits).
Can we bring our infant/child/children?
NO, Venus Escapes is an adults only establishment and does not cater for children under 16 years of age. Unfortunately, if you arrive with children, you will be asked to leave and no refunds can be given.
Can we bring pets?
How do I book for Therapies?
Therapies can only be booked by phoning Karen on 0356637099 or by email email@example.com.
Is Breakfast included in our tariff?
NO. We have listened to our Guests and they prefer the option to purchase breakfast rather than having it built into the Room tariff. All tariffs are ROOM ONLY. You can purchase breakfast and order via an a-la-carte menu the night before. Your menu selection is required during office hours (9.00am - 5.00pm).
If we decide to purchase breakfast, what time is it served and where do we eat?
Breakfast is served in the Guest Lounge Room downstairs between 8.30 - 10.00am daily.
Are there ocean views?
NO, Venus Escapes is protected by sand dunes, so there are no ocean views. Our views are "coastal landscape".
Do you provide Dinner?
NOT ON THE WEEKENDS. Venus Bay is a small seaside hamlet and we like to support our local traders being The Cavity Restaurant, Agapi Fish and Chips and 4 Shore Pizza and Pasta. We also like to support our friends who own The Black Sheep Wine Bar in Inverloch (the food is fabulous!). If you book when the eateries are closed (particularly during Winter) we can either recommend other eateries within a 20 minute drive from Venus Bay OR we can arrange an in-house dinner for you with a minimum of 24 hours notice.
Do you have cooking facilities in the rooms?
NO, cooking is prohibited in guest rooms. We do have a microwave in the upstairs foyer for guests to heat food.
Do you have BBQ facilities?
NO, there are BBQ facilities available at the park on Jupiter Boulevard Venus Bay.
Do you have a guest laundry?
NO, there is a laundry at the Venus Bay Caravan Park.
Is Wi-Fi provided free?
YES wireless Wi-Fi is provided. A code is available in the guest rooms.
Are the rooms serviced?
BY REQUEST ONLY if you are staying more than 2 nights.
Do you offer room service?
NO. If you have purchased breakfast, it will be served downstairs in the guest lounge room.
Are linen and towels provided?
YES, we are "hotel-style Guesthouse" accommodation and provide all bed linen and towels.